Ambiance Lodges & Resorts is a dynamic and fast-growing hospitality firm at present working eight resorts inside the Maldives and it’s set to additional increase in India, Sri Lanka, Nepal and Bhutan. On this interview, RLI speaks with Salil Panigrahi, Managing Director to be taught extra about this distinctive model.
The corporate pioneer absolutely complete holidays within the Maldives that mix sheer luxurious with a very carefree, go away your wallets behind, island keep. The generously complete vacation plans are custom-made to every resort island’s distinctive experiences for the kind of friends that may go to.
Their philosophy of ‘Pleasure of Giving’ has at all times been human-centred and deeply related to who the group are as individuals. They imagine that the essence of true hospitality is to revive the physique and encourage the thoughts of anybody who spends their valuable time at an Ambiance location.
Positioned in among the most lovely islands discovered within the Maldives, there are eight resorts within the present Ambiance Lodges & Resorts portfolio and the properties are segmented into three distinct manufacturers, COLORS OF OBLU which options 4 properties, THE OZEN COLLECTION which options two properties and By Ambiance which additionally options two properties.
Two current launches inside the assortment are OBLU SELECT Lobigili which opened on 24 March, a five-star adults-only resort designed for the trendy couple and OBLU Xperience Ailafushi which launched on 2 June, a four-star resort designed for teams of pals and households and each are a part of the COLORS OF OBLU portfolio.
As well as, submerged beneath an extended wood jetty between the 2 resorts lies Solely BLU – the Maldives’ largest and latest beneath ocean restaurant. Opened on June 13, Solely BLU invitations friends to descend 6.8 meters under sea degree, to feast on trendy connoisseur delicacies whereas observing the coral reef that surrounds the horseshoe-shaped restaurant.
“Within the very close to future, we want to increase throughout the Indian Ocean to India for the primary time. We’re at present taking a look at improvement plans in India, Nepal, Bhutan and past. The corporate is poised to develop and set up a powerful presence within the Indian subcontinent, creating an expanded community of the Ambiance household. We’re passionate and desirous to carry our Pleasure of Giving philosophy to new locations,” explains Salil Panigrahi, Managing Director of Ambiance Lodges & Resorts.
The corporate seems to be past the 4 partitions to create a singular sense of place for vacationers. Their objective is to make sure that they ship on the wealthy cultural variety and pure magnificence of every vacation spot, whereas seamlessly channeling its distinctive spirit into the Ambiance portfolio.
“We be certain that our resorts stay enticing and thrilling to our friends by always enhancing and elevating the visitor expertise, whether or not that be via resort improvement and renovations, new openings or particular occasions, programming or competition choices. For instance, not too long ago we hosted our annual JUST VEG Competition at Ambiance Kanifushi, which noticed award-winning chef Fabrizio Marino, who we have now a longstanding partnership with, travels to the Maldives to host a collection of lessons getting ready solely vegetarian delicacies for our friends. ”
Away from bodily resorts, the enterprise has labored diligently on their social media presence, making certain that every resort has its personal distinctive channel which aptly displays the ethos of the resort – whether or not that be authentically Maldivian, extra trendy and millennial-centric, nature-focused or refined magnificence.
They now have a devoted social media group to make sure that content material is partaking and thrilling and they’re able to work together with friends and followers. Their Instagram channels particularly have been a unbelievable means for them to work together and join with their friends and so they additionally facilitate particular journeys for social media influencers and bloggers to showcase the properties in a visible and genuine means. They’re additionally specializing in constructing their company identification and bettering their presence throughout LinkedIn as they mature as a number one hospitality model with an rising world presence.
The subject of sustainability is a serious one for firms within the retail and leisure sectors, nevertheless it has been a lifestyle for Ambiance Lodges & Resorts for the reason that starting and it’s now more and more necessary to their friends. In 2021 the model prolonged their dedication to sustainability by incomes Inexperienced Globe Certifications for six of the eight properties (the 2 new properties are within the means of getting licensed).
Extra sustainability initiatives embrace the enlargement of their solar energy set up, the set up of LED lights, the inclusion of battery-operated autos and bicycles for transport throughout the island and the substitute of plastic facilities with biodegradable options – from bamboo toothbrushes to paper straws.
Visitor loyalty is one thing that’s invaluable for any lodge model and that is no totally different for Ambiance Lodges & Resorts. To construct friends loyalty they go above and past the standard all-inclusive providing, their resort plans embrace airport transfers, lodging, eating experiences & drinks, non-motorized water sports activities and extra. As well as, whereas the great thing about their resorts undoubtedly performs an integral half within the visitor expertise, Panigrahi feels it is their employees and superior service that ensures visitor retention year-on-year.
“Whether or not you’re staying at our most luxurious property or one in all our extra accessible resorts, the extent of service and a spotlight to element is unparalleled. Our group be certain that every visitor feels that they’ve had a private service, from receiving a private island host to the Head Chef strolling via the restaurant to ask friends how they discovered their meal. This all stems from our Pleasure of Giving philosophy.”
At Ambiance Lodges & Resorts, they acknowledged that the hospitality sector is a people-centric one. As such, they’ve constructed a powerful emotional reference to their groups, colleagues, companions and friends and in consequence, they’ve acquired overwhelming assist from individuals throughout all ranges.
“Our colleagues have at all times given 100 per cent and extra, regardless of many working far-off from residence. This positivity is mirrored in our service and visitor expertise, with repeat friends and wonderful resort rankings throughout journey platforms,” Panigrahi feedback.
“As we transfer into 2023, our speedy focus is on increasing our footprint to new locations in India, Nepal, Sri Lanka, Bhutan and past. These enlargement plans are fastidiously thought-about and naturally tailored to the worldwide financial system and shopper demand for journey, which is paramount for us because the visitor expertise is at all times on the forefront of our determination making.”